my website has gone down

  • Unknown's avatar
    louisehartleyenglishfdgmailcom · Member ·

    My website has gone down…

    I’ve contacted the hosting provider and they tell me its down to the Jet pack plug in… I cant log into my site to do anything about it… can you possibly help?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    louisehartleyenglishfdgmailcom · Member ·

    The hosting provider has given me this error message: [21-Jun-2023 21:24:34 UTC] Cron reschedule event error for hook: jetpack_sync_full_cron, Error code: could_not_set, Error message: The cron event list could not be saved., Data: {“schedule”:”jetpack_sync_interval”,”args”:[],”interval”:300}

    Which means that the Jetpack needs to be setup properly.

    I’m NOT able to access my dash board at all.

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hello there!

    Thank you for reaching out to the free support forums for websites hosted on WordPress.com. However, since your site is not hosted with us, there are limitations to the assistance we can provide. But don’t worry, I can guide you in the right direction to get the help you need.

    As you mentioned experiencing an issue with Jetpack, I recommend reaching out to Jetpack Support for further assistance. If you have a paid plan, you can contact Jetpack Support directly through this link: https://jetpack.com/contact-support/?rel=support

    Alternatively, if you do not have a paid plan, you can visit the Jetpack support forum on WordPress.org by following this link: https://wordpress.org/support/plugin/jetpack/ They will be best equipped to assist you with resolving this problem.

    Thank you for understanding, and I hope you receive the necessary support from Jetpack to resolve your issue. If you have any other questions or need further assistance, feel free to ask.

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