My website has issues
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I accidentally deleted my website domain (franiam.blog)—is there anyway I can get that back? Also, I can’t edit or add new/free themes to my blog. Everytime I try to add a new theme, it tells me to contact support. Please help!
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The site attached to the domain still exists under https://franiam435902505.wpcomstaging.com
As for the domain, it looks like you’ve canceled the domain name, meaning you no longer own it.
Please let us know which of these options works best for you:
Wait: You can wait about five days from cancellation for the domain to be released. So long as no one else buys it before you do, you can purchase it again with another provider.
Repurchase the Domain: We can send an invoice and restore the domain. You’ll be able to point it to a new host as soon as it’s restored, then transfer the registration after 60 days.
Repurchase a Plan: To host your site here after all, buy a plan, skip the domain option, then update us here.
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Okay, I can wait 5 days and try to purchase it again–I tried to get another plan and cancelled it thinking the domain name would be available.
Thank you!Can you help me understand why I can’t add new/free themes to my website? Everytime I try to activate a new theme—I get a notification that says contact support?
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You also canceled and refunded the site’s Business Plan, which is required to add third-party themes: https://wordpress.com/support/themes/uploading-setting-up-custom-themes/
With that said, we do have hundreds of themes available here, no paid plan required: https://wordpress.com/themes
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I know I cancelled the business plan, that’s why I emphasized having trouble with the free themes. I can’t activate even the free themes…..
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Ah, sorry, that’s right.
In order to facilitate this, I will need to downgrade your site to a free site, which may mean you will lose anything added under the Business Plan.
If you want to add the Business Plan back, I strongly recommend leaving it as is until you re-purchase the Business Plan.
If not, just let me know and I’ll downgrade it for you.
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Another option, if you’d like. You can:
1. Re-purchase the Business Plan now from https://wordpress.com/plans which will of course come with it’s free domain credit.
2. Let me know where when that’s done, and I’ll return the domain to your account.
This way there’s no risk of losing it, especially if you intend to still use both the domain and Business Plan here on the same site.
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Will I lose everything if I do not re-add the business plan? I don’t need a business plan, I just want to blog. I do like the theme format on my blog right now without the business plan.
Paying for a domain that cost between $18-22/year, is better than paying for $300/year business plan just for a blog.
Please let me know what you suggest regarding me not losing my blog posts now.
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now (meaning not losing my blog posts in the immediate future), not respond now lol. I hope that makes sense.
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Will I lose everything if I do not re-add the business plan?
Only things added during the Business Plan which require a Business Plan.
I do like the theme format on my blog right now without the business plan.
The theme currently there is https://wordpress.com/theme/penscratch-2 which is not a third-party theme, so it’s available under any plan, even the Free Plan.
Paying for a domain that cost between $18-22/year
Using a custom domain here does require a paid plan, any paid plan, so you’ll at least need the Personal Plan at $48/year: https://wordpress.com/pricing/
If you’d like to do that, we can do the same steps at https://wordpress.com/forums/topic/my-website-has-issues/#post-3647589 just with the Personal Plan instead.
Let me know first, as I’ll need to downgrade your site to a free site before you can do that.
regarding me not losing my blog posts now
Your post content should survive the downgrade. :)
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If we are using the penscratch 2 theme already–why do we need to downgrade? We can definitely downgrade to the free plan, I just want the blog to look how it does now.
Also, my domain : franiam.blog only cost me $22/year not $48–at least that’s what my invoice says.
Thank you! You’ve been very helpful.
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I have downgraded the site as requested: https://franiam435902505.wordpress.com
The domain by itself costs $22/year, but using a custom domain here requires a paid plan, any paid plan.
And, all paid plans include a free domain credit, so if you chose the Personal Plan, it would be only $48/year to use that domain on your site here.
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Okay, so this is definitely not the same thing….is there a way to restore what it to what it looked like before? I LOST ALL OF MY POSTS> I THOUGHT YOU SAID THAT WOULD NOT HAPPEN?!!
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All of your posts are still there, none were lost. Almost all are saved as Drafts though, you can re-publish them from https://wordpress.com/posts
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I HAD 11 POST and 47 drafts, now I have 2 posts and 17 drafts……you can’t see that. Please restore EVERYTHING BACK TO HOW IT WAS
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