My website has just disappeared

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  bethedesign8 · Member · Jan 23, 2024 at 7:03 pm

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  hi,

  Since Saturday I have been creating a free website (yogasumir.wordpress.com). However, today when I have tried to open it in WordPress, it has just disappeared.

  Could anyone please tell what’s happened?

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  staartmees · Member · Jan 23, 2024 at 7:16 pm

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  It seems that wordpress.com website has never been used. So I guess you actually registered another wordpress.com subdomain or solething went wrong whennyou tried to register yogasumir.wordpress.com

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  bethedesign8 · Member · Jan 23, 2024 at 7:25 pm

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  Thanks for your replay

  yogasumir.wordpress.com wasn’t live. While I wanted to open dashboard another WordPress account (also free domain) had just logged in.

  Is there any possibility to regain yogasumir.wordpress.com?

  What else could have gone wrong?

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  bethedesign8 · Member · Jan 23, 2024 at 7:29 pm

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  Is it still on WordPress.com? How can I regain it?

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  staff-totoro · Staff · Jan 23, 2024 at 9:34 pm

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  Hi there,

  I do not see any sites under your WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/sites.

  Is it possible you created your site under a different login instead?

  I can confirm that sumiryoga.wordpress.com is registered at WordPress.com but is under a different account and not your @bethedesign8 login. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

  Once you are connected to the correct account we are happy to assist you further. Thanks!

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  beatalipinska1 · Member · Jan 24, 2024 at 9:24 am

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  hi, thanks for your message

  I was thinking about it, but I couldn’t find my new website there either.

  So yes, I must have done it under my other account: beatalipinska1. I can log in I don’t have to recover my account.

  What is the next step?

  Looking forward to hearing from you.

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  bethedesign8 · Member · Jan 24, 2024 at 1:22 pm

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  hi, thanks for your message

  I was thinking about it, but I couldn’t find my new website there either. 

  So yes, I must have done it under my other account: beatalipinska1. I can log in I don’t have to recover my account.

  What is the next step?

  Looking forward to hearing from you.

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  staff-oikake · Staff · Jan 24, 2024 at 3:56 pm

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  Hi,

  In order to regain access to the account that manages the site sumiryoga.wordpress.com, please use the Account Recovery form:

  https://wordpress.com/wp-login.php?action=recovery

  The Account Recovery team will be able to help you.

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  beatalipinska1 · Member · Jan 24, 2024 at 4:20 pm

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  I have tried to do it. But I couldn’t find URL or key as it is asked in the form:”Do you have an activation URL or key?”.

  Could you please tell me where I can find it?

  I don’t have nor a receipt/transaction ID neither an authenticator code.

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  staff-oikake · Staff · Jan 24, 2024 at 4:25 pm

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  Hi,
  You can alternatively contact the Account Recovery team by sending a message to passwordhelp@wordpress.com

  Please include all the info and details that you can provide on your issue.

  Thanks!

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  beatalipinska1 · Member · Jan 24, 2024 at 7:25 pm

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  hi,

  is it the only solution to this problem?

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  staartmees · Member · Jan 25, 2024 at 7:29 am

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  “Contact the Account Recovery team by sending a message to passwordhelp@wordpress.com and include all the info and details that you can provide on your issue.” is the last possible solution to regain access to your missing site.