My website has stopped working and won’t open
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I was changing the appearance of my website when I was suddenly logged out and I received an email saying that my website contained errors. Currently, I cannot log in to the admin panel or add any plugin to reset the website. I get the message Jetpack can’t communicate with your site because your site isn’t connected. please help
WP.com: Yes
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Really sorry to hear about that. Could you please rename the plugin folder of your website using Hostging access? Then check again?
If this doesn’t help, please rename the activated theme name, so the website will run using WordPress default theme.
Let me know how that goes. Thanks
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Hi there,
Apologies, but we can’t help with your issue directly because we don’t host relshop.pl on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.
You definitely have the option to move your site to us so we can provide in-house help, and we offer a migration plugin that will help you move your site to our managed hosting in just a few clicks.
Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a seUnfortunately though, as it stands now, we are not able to help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting
The folks in that forum are more familiar with these kinds of issues and are in the best position to help.
Thanks!
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