my website is down

• 

  galleriascola · Member · Oct 28, 2020 at 10:54 pm

  • Copy link
  • Add topic to favorites

  My website is down now for a week. I don’t know why

• 

  shubhamgmath · Member · Oct 29, 2020 at 2:59 am

  • Copy link

  Hi galleriascola

  Can you please mention the website URL for which you need help?

• 

  galleriascola · Member · Oct 29, 2020 at 1:29 pm

  • Copy link

  Our website is galleriascola.com

• 

  justjennifer · Member · Oct 29, 2020 at 1:38 pm

  • Copy link

  Hi there, is it possible you need to renew your WPcom business plan for that site?

• 

  staff-ozmodiar · Staff · Oct 29, 2020 at 3:24 pm

  • Copy link

  Howdy,

  It looks like Justjennifer is correct. The Business plan on your galleriascola.wordpress.com/galleriascola.com site appears to have expired on 2020-09-11.

  You’ll need to repurchase The Business plan for your site if you wish to get it back up and running again. You can do that here: https://wordpress.com/plans/galleriascola.wordpress.com

  Let us know if anything is unclear or you have any further questions.

• 

  galleriascola · Member · Oct 29, 2020 at 4:11 pm

  • Copy link

  I clicked on the link you sent but how do I buy? I want to choose the $8 a month option but it won’t let me. How do I know what I already have?

• 

  galleriascola · Member · Oct 29, 2020 at 4:25 pm

  • Copy link

  I Think I figured it out.
  Thank you for your help

• 

  galleriascola · Member · Oct 29, 2020 at 4:28 pm

  • Copy link

  I have upgraded and paid, how long does it take to get my site back up?

• 

  staff-blorbo · Staff · Oct 29, 2020 at 6:42 pm

  • Copy link

  Ok, now that you have a Business Plan, please contact our live chat support at https://wordpress.com/help/contact where they’ll have the right tools to help you with this.