my website is down

• 

  kapokseed · Member · Jan 21, 2022 at 12:10 pm

  • Copy link
  • Add topic to favorites

  My website is down – i don’t understand why

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  emilijamu · Member · Jan 21, 2022 at 12:27 pm

  • Copy link

  Hey @kapokseed!

  Can you please confirm that https://kapokseed.wordpress.com/ is the site you are running into issues with, or is this related to a different site?

  I’ve checked kapokseed.wordpress.com, and it’s up and running on my end. Here’s a screenshot on this: https://prnt.sc/26gw5rx

  Please confirm this, and we’ll be happy to further assist!

• 

  kapokseed · Member · Jan 22, 2022 at 9:46 am

  • Copy link

  my website is http://www.kapokseed.com

  The screenshot you sent is not my website.

• 

  staartmees · Member · Jan 22, 2022 at 10:40 am

  • Copy link

  Yor domain expired in December 2021 and is already in redemption, https://www.whois.com/whois/kapokseed.com.
  Wait for a Staff member who can help.

• 

  kapokseed · Member · Jan 22, 2022 at 10:45 am

  • Copy link

  Thank you for the information. Will a staff member help me redeem my domain?

• 

  staff-blorbo · Staff · Jan 22, 2022 at 7:21 pm

  • Copy link

  Your domain kapokseed.com expired on December 7. We sent several email warnings both before and shortly after it expired.

  Domain expiration is a lengthy and complicated process that takes about 90 days. You can learn more about expired domains here: https://wordpress.com/support/domains/domain-expiration/

  The good news is that we are still able to recover your domain, as it is currently in the Redemption period: https://wordpress.com/support/domains/domain-expiration/#redemption-period

  A late renewal fee of $80 will be added to the regular price of renewal. This fee is charged by our domain partner and is not one which we can waive. That’s in addition to your annual domain renewal from us, so the total is going to be $98.

  I have sent a payment request for the total of $98 to the email address on your account. Once the payment is sent, please reply here to let us know, and we will recover kapokseed.com.

• 

  kapokseed · Member · Jan 23, 2022 at 2:44 am

  • Copy link

  Thank you for the payment link. I have made the payment of $98.

  Please recover kapokseed.com. How long will it take to get the site live?

  Thanks a lot for your assistance.

  Regards

• 

  staff-mckluskey · Staff · Jan 23, 2022 at 9:04 am

  • Copy link

  Hi there,

  The domain is back on your site and ready to use. I hope that helps :)

• 

  kapokseed · Member · Jan 23, 2022 at 10:18 am

  • Copy link

  Thank you. But what I am getting is kapokseed.wordpress.com, and it is not my website. I am confused…

• 

  staff-mckluskey · Staff · Jan 23, 2022 at 1:59 pm

  • Copy link

  The domain is back on your account; however, since you don’t have a paid plan, kapokseed.wordpress.com is currently your primary address.

  If you want to re-purchase your plan as well, go ahead and let us know here afterward. Since the domain price is included with the plan during the first year, we can refund the cost of the domain (not the Redemption fee).