My website is down

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  hazelsheffield · Member · Apr 29, 2024 at 10:45 am

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  My website is built on WordPress with Bluehost servers. The domain is owned by a company called Wild West Inc.

  On Jan 11, I first noticed an SSL error. I tried to fix it by myself and mistakenly changed the DNS to WordPress servers, which brought the website down.

  In April, I realised the issue, and put in the Bluehost DNS.
  ns1.bluehost.com
  ns2.bluehost.com

  Then I got the same SSL error message as before. I spoke to Bluehost support who said the Nameserver for the domain has not been updated and also the A record is not pointing to our server. In order to do this, Bluehost said I needed to contact the registrar of the domain.

  I contacted the registrar of the domain and we tried to do an account recovery on the domain in order to update the A reocrd and the DNS. The recovery failed and I was told to contact WordPress.com ‘for further assistance’.

  Ultimately I want avoid future issues by transferring the domain to Bluehost, but in order to do this I need a confirmation code from the current registrar, which I cannot get because I don’t have an account with Wild West LLC and therefore no account access.

  Now I am trying to contact WordPress.com and being referred to a forum. How do I proceed?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Apr 30, 2024 at 4:39 pm

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  Hello!

  It appears that the domain setting on your account may need adjustment. Please review the settings at https://wordpress.com/domains/manage/farnearer.org and switch the “*.wordpress.com” URL to be the primary domain. Then, double-check and update your DNS settings for Bluehost if necessary.

  Let us know if you encounter any further difficulties!