my website is down

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  laurajanestyle · Member · Jan 20, 2017 at 9:59 am

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  Hi, I cannot access my website due to an error code 500. I have contacted my host and they are running fine and have no problems that side. Can u help me get my site back up and running ? http://www.laurajanestyle.com

  The blog I need help with is: (visible only to logged in users)

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  omkarbhagat · Member · Jan 20, 2017 at 3:08 pm

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  Hi there,

  I checked your site on whois directory (http://www.whois.com/whois/laurajanestyle.com) and your name servers are pointed to hostgator.

  Which means your site is not hosted here on WordPress.COM

  It is hosted on hostgator using WordPress.ORG

  More info on the difference here –
  https://en.support.wordpress.com/com-vs-org/

  So I would suggest you to look for help on WordPress.ORG forums here –
  https://wordpress.org/support

  But I’ll try to add some info here –
  The error code 500 suggests it is a problem on the server side. Meaning you should contact hostgator/your webhost and see if they can help to fix the problem or restore your site.

  That’s just my take on the problem but you can find better answers on WordPress.ORG :)