My website is down

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  theartfulbaby · Member · Jun 5, 2017 at 4:39 pm

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  My website comes up as a blank screen. I see that you only help people hosted by WordPress. My website was built under word press but I don’t know if it is hosted by you as I paid someone to manage that and I can’t get in touch with him. http://www.theartfulbaby.com

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 5, 2017 at 5:00 pm

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  Contact your web host and/or the person who registered the site.

  theartfulbaby.com is hosted by Linode
  Name Servers:
  ns5.linode.com
  ns2.linode.com
  ns3.linode.com
  ns4.linode.com

  That wordpress.ORG site is not on our WordPress.COM servers. The wordpress.COM support docs do not apply to it. You are posting to the wrong support forum. We cannot help you here at all.

  Note that about 30% of those who post here daily are posting to wrong support forum and the answers to wordpress.COM and WordPress.ORG support questions are not the same.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  wordpress.org support
  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

  Jetpack support
  Some Jetpack solutions are here http://jetpack.com/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
  ns1.linode.com

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  yoga1103 · Member · Jun 5, 2017 at 5:02 pm

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  Hi,

  Your site http://www.theartfulbaby.com/ is hosted on Linode using WordPress.ORG software.

  Hosting provider: Linode
  Name Servers:
  ns5.linode.com
  ns2.linode.com
  ns3.linode.com
  ns4.linode.com
  ns1.linode.com

  This is WordPress.com support forum. WordPress.COM and WordPress.ORG are different: https://en.support.wordpress.com/com-vs-org/

  For WordPress.ORG related queries you can go to: wordpress.org/support/
  You will need to create a login username/password there to access the support forums.

  – Best,

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  yoga1103 · Member · Jun 5, 2017 at 5:03 pm

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  Oooops! Sorry @timetheif, simultaneous post again. Did check to see if you were in the thread, didn’t see tag, so typed the reply.

  – Yogi

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  timethief · Member · Jun 5, 2017 at 5:04 pm

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  tsk, tsk, tsk ;)