My Website Is Down!

• 

  artsideout2017 · Member · Jan 24, 2020 at 12:21 am

  • Copy link
  • Add topic to favorites

  Hello,
  When I try to log on/ others try to view my website, only a bluehost header shows up. I’m not sure why my website isn’t working

• 

  staff-doublebassd · Staff · Jan 24, 2020 at 12:59 am

  • Copy link

  Hi there,

  I checked your site and it appears you’re in the wrong forum. Although your site is connected to WordPress.com via Jetpack, it is using the open source WordPress.org software and you need to seek help at these forums:

  https://wordpress.org/support/plugin/jetpack/

  These forums are for WordPress.com hosted sites only. Since we do not have access to self-hosted WordPress.org sites, we are unable to provide any direct assistance to your issue. I would reach out to your site host for help.

  If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

  WordPress.com vs. WordPress.org

  Thanks!

• 

  artsideout2017 · Member · Jan 24, 2020 at 3:47 pm

  • Copy link

  Hello Darnell,

  Thank you for the advice. I called them and they directed me to switch to the right forum so I believe all is good now and the website is up and running.

  Thank you so much!