My website is down and it won’t allow me to log in.

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  picturethisak · Member · Aug 24, 2018 at 4:17 am

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  Hello,
  I can not log into my website even though it have all the info, it says the user doesn’t exist. This is following my discovery that my site is down. I think I was hacked but I can’t seem to contact anyone to help me. I am a paid user and my domain is paid for as well through host gator. I am using this log in to even have access to this forum, it does not house my website. If anyone can help me that would be amazing! Everything I had is lost.

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  ninadpatil01 · Member · Aug 24, 2018 at 4:30 am

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  Hi there!

  Please share your exact site URL so that we can help you in a better way.

  Thanks.

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  picturethisak · Member · Aug 24, 2018 at 5:55 am

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  Picturethisalaska.com, it’s a local gift shop website not what will sometimes pop up is a reroute site to other Alaskan businesses.

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  ninadpatil01 · Member · Aug 24, 2018 at 6:06 am

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  Hi there!

  The site you’re referring Picturethisalaska.com is not hosted on WordPress.com. Your site is a self-hosted WordPress.org site.

  Name Servers :
  NS7.ROOKDNS.COM
  NS8.ROOKDNS.COM

  This is a public forum which provides support only for the sites hosted on WordPress.com

  You can seek help for WordPress.org sites here: https://wordpress.org/support/

  You can post your question in WordPress.org forum:
  https://wordpress.org/support/forum/miscellaneous/#new-post

  For more information here is the support documentation link below:
  https://codex.wordpress.org/

  Thanks!