My Website is Gone

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  stormsheldon96 · Member · Jan 13, 2016 at 6:34 pm

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  I had a website I made on wordpress called stepbystepreef.com but now it says on my account that I have no wordpress sites. What happened?

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  justjennifer · Member · Jan 13, 2016 at 6:38 pm

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  meta name=”generator” content=”WordPress 4.3.2″

  stepbystepreef.com is online and visible, but not hosted on WordPress.com

  Is your site connected via the Jetpack plugin’s Manage module so that you can manage it here?

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  timethief · Member · Jan 13, 2016 at 6:42 pm

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  Hello there,
  This site stepbystepreef.com/ is not hosted by wordpress.COM.
  stepbystepreef.com is hosted by Amazon.com
  WHOIS: Click Here
  IP Address: 174.129.203.22
  Name Servers:
  ns1.mywahosting.com
  ns2.mywahosting.com
  ns3.mywahosting.com
  ns4.mywahosting.com

  That site is not hosted by wordpress.COM. Our support docs do not apply to it, and we do not provide support for it. You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a wordpress.ORG software install on paid hosting, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/

  Also, note that Jetpack is a plugin used by WordPress.ORG bloggers to achieve parity with what we already have built into WordPress.COM blogs, and we do not provide Jetpack support on these wordpress.COM support forums. Please direct Jetpack issues to where they can get Jetpack support.

  re: Jetpack support
  Some Jetpack solutions are here http://jetpack.me/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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  timethief · Member · Jan 13, 2016 at 6:43 pm

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  @justjennifer
  Good day to you. :)