MY WEBSITE IS GONE BECAUSE OF JETPACK & NO ONE WILL HELP ME

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  shianneschorr · Member · Sep 27, 2022 at 6:35 am

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  Sending ANOTHER Forum because this is the only way to get help and staff continues to send me to the same contact page to submit another forum
  Can someone please go in and bring my website back to my account.
  My website http://schorrlinedesign.com/ is gone. I have no access to it because of a jetpack error.
  – I tried everything to fix the error, did not fix
  – So I disconnected Jetpack from my website and my website disappeared from both WordPress and Jetpack as if it never existed
  – It is gone and the error is still there
  – Again- my website from back end is gone, I have no access to my website. I’m submitting this forum through a different account.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Sep 27, 2022 at 9:15 am

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  Hi, when I visit your site, I see an error related to the WooCommerce plugin. Please disable that plugin and see if the error goes away.

  To get more help in troubleshooting that error, please post in the WordPress.org support forums:

  https://wordpress.org/support/forums/

  The forum you have posted is for the WordPress.com hosting platform, which is different than the WordPress software that your site is using. You can learn more about these differences here:

  WordPress.com vs. WordPress.org

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  shianneschorr · Member · Oct 1, 2022 at 2:29 am

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  Hi,
  I did and it still says error and now I have no access to the website. It is completely gone from my end.

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  fstat · Staff · Oct 1, 2022 at 7:29 am

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  Please post in the WordPress.org support forum to get help in restoring your site.

  https://wordpress.org/support/forums/

  The forum you have posted is for the WordPress.com hosting platform, which is different than the WordPress software that your site is using. You can learn more about these differences here:

  WordPress.com vs. WordPress.org

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  shianneschorr · Member · Oct 5, 2022 at 11:16 pm

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  This is with wordpress.com, I have no access to wordpress.org because I do not have an account with wordpress.org, only .com.
  Therefore I am not even capable of posting a forum through wordpress.org because I do not have a .org account.

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  staff-totoro · Staff · Oct 6, 2022 at 12:14 am

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  Hi there,

  They use a separate login system at WordPress.org that is not connected to our system, but you can create a login for free here: https://login.wordpress.org/register

  This will allow you to ask for the help you need here:https://wordpress.org/support/forum/how-to-and-troubleshooting/

  Also because your error message mentions WooCommerce you may wish to ask here instead:
  https://wordpress.org/support/plugin/woocommerce

  Hope this helps point you in the right direction!