My website is hacked

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  judithsafaris · Member · Jul 28, 2020 at 10:15 am

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  Hello dear partners. my website is hacked and can’t log in as admin, any help will be appreciated. website: http://www.woman-safaris.com

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  maksimurasov · Member · Jul 28, 2020 at 11:26 am

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  Dear @judithsafaris,

  You are using the open-source WordPress.org software hosted not on WordPress.com. We are not able to help you as we can not see your files hosted elsewhere.

  You can try looking for help at your host provider https://www.namecheap.com/support/ or
  https://wordpress.org/support/forums/ .
  To find out the difference between wp.com and wp.org please click here: https://en.support.wordpress.com/com-vs-org.

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  tenzinsonam657 · Member · Jul 28, 2020 at 11:28 am

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  Hi there!

  Sorry for the hack Judithsafaris. I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so we can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://en.support.wordpress.com/com-vs-org/

  You can look for help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.

  All the best!

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  tenzinsonam657 · Member · Jul 28, 2020 at 11:31 am

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  Oops. Sorry. I guess my internet worked slow it didn’t display the earlier reply. All the best anyway.