My website is hacked and gone! environment

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  captaindemocracy · Member · Aug 9, 2014 at 6:58 pm

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  My site has been hacked into and all my posted data is “GONE”. site is: http://www.environmentaldesignglobalwarming.wordpress.com Can you fix this and post my blog site?
  Robert [Private details redacted by staff]

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Aug 9, 2014 at 7:00 pm

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  I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  Go to your email program and change the password to a very difficult one because that’s how many hackers gain access to blogs
  Read > http://en.support.wordpress.com/security/

  1. If you can log-in go here > Users > All Users and delete any user that does not belong there.

  2. Disable post by email > http://en.support.wordpress.com/post-by-email/

  3. Disable post by voice > http://en.support.wordpress.com/post-by-voice/

  4. Change your blog password to a very difficult one > http://en.support.wordpress.com/passwords/#change-your-password
  You can also reset your password via your Settings tab on the WordPress.com home page:
  http://wordpress.com/#!/settings/

  5. Use a secure, encrypted connection to connect to your Dashboard. Under Users → Personal Settings, check the box that says “Always use HTTPS when visiting administration pages, and click Save Changes.

  6. To add another layer of home security, you can now enable Two Step Authentication, also known as Two-Factor Authentication http://en.support.wordpress.com/security/two-step-authentication/

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  raincoaster · Member · Aug 9, 2014 at 7:04 pm

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  http://webcache.googleusercontent.com/search?q=cache:IXVG4BPUwWIJ:environmentaldesignglobalwarming.wordpress.com/+&cd=1&hl=en&ct=clnk&gl=ca&client=firefox-a

  I only see one cached post on that blog. You can just copy it from the Google cache and paste it in again.

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  rachelmcr · Member · Aug 12, 2014 at 3:17 pm

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  Hi Robert,

  I checked your account and don’t see any evidence of hacking. However, if you are concerned about your account’s security, please make sure you’re using a strong password: Selecting a Strong Password

  Also, please be sure not to share your password with anyone else or use the same password elsewhere. If you’d like extra security, you can enable two-step authentication: Two Step Authentication

  The link raincoaster mentioned includes a cached version of a post that was recently deleted from your blog. You may also want to check your blog posts (under My Sites > Posts) to see what’s still there. On the Posts page, you can click the “Trashed” link at the top to see posts that were trashed but aren’t yet permanently deleted, and from there you can recover them.

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  captaindemocracy · Member · Aug 12, 2014 at 5:40 pm

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  I have several sites under my account. The one site at: ENVIRONMENTAL DESIGN was “hacked” the page is gone and says it does not exist. This site is all about “global warming” and request your staff find it retreave it where ever it is in cyberspace. This has been posted (page) since December 2013 and “must be posted again by your staff.
  Thank you,
  Robert E. McCullough B.A., Arch,
  cc: Facebook
  Twitter
  Google

  ENVIRONMENTAL DESIGNSmile! You’re at the best WordPress.com site ever

  View on http://www.EnvironmentalD…
  Preview by Yahoo

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  rachelmcr · Member · Aug 12, 2014 at 6:05 pm

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  Hi there,

  The “Not Found” error you see on your Environmental Design blog at http://environmentaldesignglobalwarming.wordpress.com/ is there because you don’t have any published posts on that blog.

  Can you please try the following steps to see if this fixes the issue for you?

  1. Go to your My Sites page.
  2. Click the “Posts” link under your Environmental Design blog.
  3. At the top of the Posts page, click the “Trashed” link.
  4. At the bottom of the post on that page, click the blue “Restore Post” button.

  Then, take a look at your blog again to see if it looks the way you expect it. Please let me know if you have any questions about that process.

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  captaindemocracy · Member · Aug 21, 2014 at 9:10 pm

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  Would you please restore my page that is missing from this site at: http://www.EnvironmentalDesignGlobalWarming.WordPress.com I am handicapped and am still learning. Why was I hacked? Why can’t you stop this from happening?

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  rachelmcr · Member · Aug 22, 2014 at 2:07 pm

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  Hi there,

  I’ve restored the trashed post on your blog. There is no evidence of hacking on your account, but if you are concerned please enable two-step authentication for added security: Two Step Authentication

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  captaindemocracy · Member · Aug 22, 2014 at 5:00 pm

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  Thank you for restoring my site. I am new to this new tech of the new world we live in I hope you read my site. Have a beautiful weekend
  Captain Democracy