My website is marked there is an issue and I can’t access it. I have not been in it for months.

• 

  schooler47 · Member · Mar 23, 2020 at 6:09 pm

  • Copy link
  • Add topic to favorites

  I did not use an email link to get in. I think someone has taken over my account or overtaken with spam, what can I do?

• 

  staartmees · Member · Mar 23, 2020 at 6:18 pm

  • Copy link

  What is the URL of your site?

• 

  schooler47 · Member · Mar 23, 2020 at 6:50 pm

  • Copy link

  bonnieschooler.com

• 

  kokkieh · Staff · Mar 24, 2020 at 6:29 am

  • Copy link

  Hi there,

  Your site is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider. We cannot help with this in the WordPress.com forums.

  According to that error message the problem is being caused by the plugin, Responsive Social Share, but it looks like that’s a very outdated plugin that is no longer being maintained:

  https://wordpress.org/plugins/responsive-social-share/

  You’ll likely need to delete that plugin’s files from your server via FTP at your host to fix this, but if you ask in https://wordpress.org/support/forums/ they’ll be better able to advise you.

• 

  schooler47 · Member · Mar 24, 2020 at 2:13 pm

  • Copy link

  Thank you so much! The info you gave me I passed to my hosting co and they were able to delete the plug and I can get in and take care of the issues now.
  I built my site on WP, so I figured someone could help direct me!