my website is no longer connected to my domain?

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  seyfferla · Member · Nov 30, 2021 at 12:56 am

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  the website appearance has changed (I did not change it) and is no longer connected to my domain. how did this happen and how can it be fixed?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Nov 30, 2021 at 5:49 am

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  Hi there,

  Are you speaking of http://memorialmortgage.wordpress.com/?

  That site used to be on our Premium Plan and connected to the domain, memorialmortgage.com, but both the plan and domain connection upgrade expired on 1 July already, and were removed from your account a few days later.

  If you had custom CSS code or a premium theme enabled on your site, that would also have been removed when the Premium Plan expired, which would explain why your site looks different now.

  You can upgrade to a new Premium Plan and reconnect your domain by going to My Site ->Upgrades ->Plans.

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  seyfferla · Member · Dec 8, 2021 at 2:11 am

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  Hi there,

  Yes is there anyway to restore my original site? I am having trouble duplicating it again. Does wordpress still offer live chats from support to help?

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  fstat · Staff · Dec 8, 2021 at 8:58 am

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  Hi there,

  I see that we already helped you with that via live chat. If you need more help feel free to start a new chat session.