My website is not displaying well on IOS devices

• 

  rosewinda · Member · Oct 26, 2022 at 6:44 pm

  • Copy link
  • Add topic to favorites

  Hi! I am a beginner and I use Divibuilder using a free template for the themes. However, I need help because the design is not displaying properly in all IOS devices. I need help.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

• 

  staff-zinnia · Staff · Oct 27, 2022 at 6:17 pm

  • Copy link

  Howdy –

  Sure thing. We can take a closer look at what’s going on. Let me know if you’re working on naturaessentials.wordpress.com or a different site.

  It sounds like you might be set up on a stand alone WordPress installation rather than using our managed hosting environment from WordPress.com. We will be able to confirm and get you in the right direction for help once we know the site URL.

• 

  rosewinda · Member · Oct 27, 2022 at 6:24 pm

  • Copy link

  Hi! This is the URL that I am currently tweaking.

  https://transcendrejuvenation.com/botoxparty2022

  And to answer your question, you are right. Because this website was just transferred to me recently as the new social media marketer. . Another provider has hosted this I think, however, I do not have the access to it. I can only edit the website and all.

• 

  staff-totoro · Staff · Oct 27, 2022 at 9:47 pm

  • Copy link

  Hi there,

  We can’t help directly because we don’t host transcendrejuvenation.com on our WordPress.com managed hosting. As a result, we can’t take a closer look at your site.

  Instead your host (GoDaddy) uses the open-source variant of the WordPress platform (sometimes called “WordPress.org”) which functions differently than what we offer here on WordPress.com.

  The good news is that general WordPress help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  Also since your issue appears to be with the Divi theme specifically, I would also recommend contacting the Divi team directly here since they are likely to be more familiar with these kinds of issues and are in the best position to help:
  https://www.elegantthemes.com/contact/

  Hope this helps point you in the right direction!

• 

  rosewinda · Member · Oct 28, 2022 at 3:25 pm

  • Copy link

  I am more than grateful for your responses. Thank you so much for making it clearer for me, and also for pointing me to the right persons. Thank you so much!