MY WEBSITE IS NOT UPDATING

  • Unknown's avatar
    portfow1 · Member ·

    Good day, my website pages are not updating accordingly. Some pages update, while other pages remain completely the same (images and text are not updating). Please do have a look at my website to see what the issue can entail, a person from Bluehost suggested it can be a scripting issue, what does that entail?

    To give some context, I am using a template from the plugin ‘Starter Templates’ and I believe the template is called Astra (nature). I have also activated the ‘elementor’ and ‘elementor header and footer builder’ plugins. Then, I have removed the clache from my WordPress site (meaning the endurance clache) has been de-activated and is no longer present on my wordpress dashboard (this is due to the pages not loading). This therefore, has not completely resolved my issue, and From here, I am stuck and I do not know what to do to update all my pages correctly. Please let me know what to do.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • aleone89 · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.

    As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

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