My website is not working

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  mimadospetgrooming · Member · May 2, 2024 at 1:24 pm

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  Please help me. My website is not working. I paid someone to do the hosting and after a while the site simply disappeared and the person didn’t respond to me or answer my calls. I don’t know what I do. She didn’t give me the hosting login, I only have access to the domain. The emails that WordPress sent went to his email and forwarded to mine. I need my website. my email used was (email visible only to moderators and staff) the email he used was (email visible only to moderators and staff) also (email visible only to moderators and staff) I really need my website up and running. my contact number is [redacted by staff] my name is Hiago.

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  helper-heroponriki · Member · May 6, 2024 at 1:46 pm

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  Hello there!

  You’ve reached out to the free support forums for websites hosted here at WordPress.com. To prevent any confusion, it’s essential to understand the distinctions among three different versions of “WordPress”:

  1. The free, open-source WordPress software that powers your website.
  2. WordPress.org, the open-source project where you can obtain the software for free to use on your chosen hosting provider.
  3. WordPress.com, a managed hosting provider of the WordPress software, which is the platform you are currently contacting.

  Since it seems like your site is not hosted with us, we’re limited in what we can assist with. However, I can guide you in the right direction to get help.

  I suggest reaching out to your host for assistance with this issue. Since they’re hosting your site’s files, they also have access to those files and are best equipped to help you find and fix this problem. If you’re unsure who your hosting provider is, you can use a website like Hosting Checker to look up that information: https://hostingchecker.com/

  I hope this explanation clarifies things! Let me know if you have any further questions.