My website is not working even though it is registered

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  sea2summit7 · Member · Jun 14, 2014 at 10:50 am

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  I need to talk to someone, as I cannot view my website even though I just renewed it and my dashboard is working

  The blog I need help with is: (visible only to logged in users)

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  thatrobyn · Member · Jun 14, 2014 at 7:11 pm

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  Hi there! I checked out your account and you are in good standing here at WordPress.com. The problem appears that your domain’s name servers are not set properly at your domain registrar. Please click the following link to attain information about your domain registrar:
  http://who.is/whois/sea2summit7.com
  Your domain must be mapped to your WordPress.com site by following these instructions:
  http://en.support.wordpress.com/domains/map-existing-domain/#instructions-for-mapping-an-existing-domain
  Because your site was mapping to sea2summit7.com/, which did not have to correct name servers, the site appeared broken. Until you get those name servers resolved, I have made sea2summit7.wordpress.com your primary domain, so visitors can see your site. Once your name servers are correct, you can return here and make your custom domain primary once again:
  https://sea2summit7.wordpress.com/wp-admin/paid-upgrades.php?page=domains
  Best of luck with both the domain settings, and your amazing Sea2Summit7 challenge. Let me know if I can help further. Thanks.

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  sea2summit7 · Member · Jun 15, 2014 at 9:35 am

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  Hi Robyn.
  thanks for that, i changed the mapping to my existing sea2summit7 name and it still goes to this strange name. The first link sent me to that name.com site where i brought sea2summit7 again for $49. Now what do i do with it?
  Thanks

  Dave

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  thatrobyn · Member · Jun 15, 2014 at 3:45 pm

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  Hey Dave,
  Now you need to change the name servers with your registrar:
  http://en.support.wordpress.com/domains/map-existing-domain/#instructions-for-mapping-an-existing-domain

  Basically, what this does is tell your domain name to point to your site here at WordPress.com. Your domain’s name servers need to know where to “look” for you website.

  After you make that adjustment, you can turn your mapping back on here at WordPress.com. To do that, you’ll visit the follow page and make sea2summit7.com your primary domain:
  https://sea2summit7.wordpress.com/wp-admin/admin.php?page=domains

  Once that process is complete, when people visit sea2summit7.com, they’ll see your website.

  That first document that I linked for you should guide you through the process, but please let me know if you have any questions about this. Thanks!

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  sea2summit7 · Member · Jun 15, 2014 at 7:51 pm

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  ok, i am going through the process of working out why my domain name is not working. Till then can you please revert all traffic to the site back to sea2summit7.wordpress.com like you have done before?
  Thanks :)

  Dave

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  thatrobyn · Member · Jun 16, 2014 at 2:33 pm

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  Hi Dave! Of course! http://sea2summit7.wordpress.com/ is your primary domain again. Let me know how I can help once you get the domain settings settled. Thanks very much!