My website says there is a critical error and it is not opening

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  marvelousjude16 · Member · Jan 25, 2022 at 4:20 pm

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  I have a paid website hosted by blue host but on word-press. I resubscribed for my hosting site today and instead pf my website coming up, it is telling me that there is a critical error. I don’t know what to do, i need help.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  gorillaza · Member · Jan 25, 2022 at 4:43 pm

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  The “critical error” message is always a scary one, but don’t stress because the solution is quite simple.

  It looks like you have a self-hosted site (on blue host) – this forum is actually for sites hosted with WordPress.com

  Here is an article explaining the difference: https://wordpress.com/go/business-website-guidance/wordpress-com-vs-wordpress-org/

  To fix your site:
  First, try logging into: https://hearttohearttalkwithbella.com/wp-admin/ and then disable all of your plugins (you don’t have to delete them, just disable them). Then check in another browser window if your site is working. If it’s working, then re-enable each plugin one by one (in order of usefulness priority) & keep checking that it’s working without the critical error.
  When you get the critical error again, you will know which plugin is the culprit.

  If you can’t log in to wp-admin, then there is still another solution, but try the above first.

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  kokkieh · Staff · Jan 26, 2022 at 4:57 am

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  Hi there,

  You can see here for documentation on how to troubleshoot and fix this type of issue:

  https://wordpress.org/support/article/common-wordpress-errors/

  For more help with this, please contact support at Bluehost directly, or ask the WordPress.org community for advice in their forums at https://wordpress.org/support/forums/ – that community makes and supports the version of WordPress you’re using on your site.