my website suddenly dissappeared
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help me get my website back on the web. I can’t access from anywhere to check on it.
WP.com: Unknown
Jetpack: Unknown
Correct account: UnknownThe blog I need help with is: (visible only to logged in users)
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Hey there –
Thanks for writing to us.
Looking at that site I can see it’s hosted through a company called Digital Oceant. It’s not using our managed hosting environment from WordPress.com.
For help, I would contact them first. Otherwise, there’s a volunteer network available for folks who run their own WordPress installations, which is how you’re set up. That is available at https://wordpress.org/support/forums/
On WordPress.com our team offers a managed hosting environment. This means that we handle all the back end details of the site. Things like back ups, updates, security, spam, seo, ssl, mobile optimization, top notch hosting specs, and sorting out any errors or bugs that pop up along the way. When you run a stand alone WordPress installation, like what y’all have set up, then all of those details fall on to you – so instead of being able to focus on content you spend a ton of time and frustration fixing these sort of issues or chasing down the help you need.
All of our hosting plans are available on https://wordpress.com/pricing/. You’d be able to get started here on our personal plan which is only $4/month. That will allow you to delegate that heavy lifting to our team, and give you the time needed to focus on the content or business.
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