My website was hacked, I can no longer sign in to my account.

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  genielaborde · Member · Oct 29, 2020 at 10:53 pm

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  I need urgent help, IO no longer can sign in to my website.

  The website is: https://influence-integrity.com/

  My e-mail is: [redacted]

  Please help me, thank you!

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  staff-totoro · Staff · Oct 30, 2020 at 1:40 am

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  Hi there,

  The site influence-integrity.com appears to be a self-hosted WordPress (also called “.org”) site hosted on MacHighway Web Hosting, and not a site on WordPress.com.

  You can confirm here: https://gwhois.org/influence-integrity.com+dns

  To clear up any confusion, WordPress.com and WordPress.org (the version MacHighway uses) are two different entities, but the essential difference is that we don’t have access to all WordPress sites, only the ones hosted on our WordPress.com servers. See http://support.wordpress.com/com-vs-org/ for more info.

  However, if you have access to the server control panel through the host for your site, it is always possible to regain access to a self-hosted WordPress site. This WordPress.org Codex article will walk you through it: http://codex.wordpress.org/Resetting_Your_Password

  You may also wish to contact your hosting support team for direct assistance; they would be in the best position to help.

  Hope that points you in the right direction,