My website won’t load

  • Unknown's avatar
    jennalhall · Member ·

    Hi guys, I had someone create a website for my singing business sometime back, but i log in to update it etc. It has recently stopped loading and he won’t reply to me. I rely on it so people can see what I do and book me for events. the site is http://www.jennahall.co.uk Thanks

  • staff-zara · Staff ·

    Hello there, it seems that your site is not hosted on WordPress.com but a self-hosted site using the open source WordPress software.

    Name servers:
    ns1.tsohost.co.uk 195.62.28.14
    ns2.tsohost.co.uk 95.142.155.4
    ns3.tsohost.co.uk 95.142.154.15

    I’ve tested your site and I’m able to view it without a problem. If you’re unable to login to the admin panel due to password issue, you may try to reset it: https://codex.wordpress.org/Resetting_Your_Password

    For future self-hosted WordPress questions, you’re recommended to post them at the WordPress.org forum and seek help from the experts and volunteer members there. You may need to register an account if you don’t already have one.

    https://wordpress.org/support/

    Please be informed that the staff and members of this forum could only help you out with support topics related to WordPress.com sites but not self-hosted WordPress sites as they’re separate entities and independent from each other.

    See the differences between WordPress.com and self-hosted WordPress here:

    WordPress.com vs. WordPress.org

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