My website wont load it says theres a data base connection issue

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  lush22 · Member · Feb 8, 2023 at 5:55 pm

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  please help me re lauch my website. I am unable to log on customers are also not able to log on. I ca’t get into the back office and this is not ok

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-95percentghost · Staff · Feb 9, 2023 at 2:54 pm

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  Hi there! You’ve landed on the support forums for websites that are hosted here on WordPress.com; it looks like your site https://www.mylushrooms.com/ uses the free WordPress software and is hosted with another platform if I understand correctly? If so, were you intending to post to the WordPress.org forums at this link just below?
  https://wordpress.org/support/forums/

  I do see the error you mentioned, if I check as a visitor! I’m unfortunately unable to check why it might be down, as it isn’t hosted on our system here on WordPress.com. However if you would want us to have that sort of access, to provide daily backups, and our 24/7 support service (among other things), you could of course migrate over from your current host and use our Business plan! We have information about all that it offers here:
  https://en.support.wordpress.com/plan-features/business-plan/

  You can even migrate your site in on the Business plan, plugins and theme included – we have a guide for it here:
  https://wordpress.com/support/import/import-an-entire-wordpress-site/#import-from-self-hosted-word-press

  Of course, if you’d prefer not to migrate, our sibling plugin Jetpack provides downtime monitoring for free, and you can also purchase the Jetpack backup services too as part of the Jetpack Security package:
  https://jetpack.com/features/security/

  Let us know if you have any questions about them!