my website, www.jimworld.net is down

  • Unknown's avatar
    toddamon · Member ·

    my website, http://www.jimworld.net is down

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    saadahsan · Member ·

    Hello there,

    Critical error is usually caused by a plugin, typically if something went wrong during an automatic update. So you can try try disabling plugin by using PHPMyAdmin or by FTP.

    If you wanna using PHPMyAdmin or FTP, you must has business account at least.

    Here’s the steps to deactivate plugins via PHPMyAdmin:

    1. Read carefully tutorial using PHPMyAdmin on https://wordpress.com/support/phpmyadmin-and-mysql/
    2. In the table wp_options, under the option_name column (field) find the active_plugins row
    3. Change the option_value field to: a:0:{}

    Here’s tutorial to deactivate plugins via FTP: https://wordpress.com/support/sftp/

    And if disabling plugin still has no effect, maybe you should try to debug

    You can follow the steps here: https://wordpress.com/support/wp-debug/

    I hope it helps.

  • aleone89 · Staff ·

    Hey there,

    As mentioned, on these forums, we can only assist with WordPress.com related issues. Therefore, I wanted to remind you about the option to migrate your WordPress site to our servers.

    The content alone can be moved by exporting from Tools > Export, and then imported as per these steps here: https://en.support.wordpress.com/import/ (Tools import). To get the storage you need, and to be able to use a custom primary domain, a paid plan would need to be in place: https://wordpress.com/pricing/

    Alternatively, a site can be migrated into WordPress.com, as is – including all content, themes and plugins. We make the migration process easy with the WordPress.com Migration plugin, which you can find at this link: https://wordpress.org/plugins/wpcom-migration/.

    A site being migrated into WordPress.com using this plugin would require a WordPress.com Business Plan.

    We provide a fully managed hosting service with a custom server environment, specifically optimized for WordPress. This means you’ll benefit from built-in security measures, performance improvements, and in-house support to address any questions or concerns you may have.

    Migrating your site to WordPress.com may initially seem like a daunting task, but the advantages of our fully managed hosting service outweigh the effort involved. With our optimized server environment and tailored version of WordPress, you’ll have access to the best possible hosting service for your WordPress website.

    However, if you decide not to migrate your site to WordPress.com, don’t worry! We still want to ensure you receive the help you need. The open-source WordPress forums are available to provide support, where you can connect with experts in WordPress who are well-equipped to assist you with any issues you may encounter.

    We hope this information is helpful. If you have any questions or concerns, please don’t hesitate to contact us. Thank you for considering WordPress.com as your hosting solution!

  • The topic ‘my website, www.jimworld.net is down’ is closed to new replies.