My websites are not loading

  • Unknown's avatar

    I just found out I have two sites yet when I log in I don’t know how to change to the other site. One is a (free) forex toolbox, the other is a (premium) Pegasus nest. How can I switch from one to the other?

    Site: (email visible only to moderators and staff).
    WP.com: Yes
    Correct account: Yes

  • Hi there – We are able to locate one site, which is on your account here at WordPress.com. That site is forextoolbox.wordpress.com, a free site.

    the other is a (premium) Pegasus nest

    Do you happen to have a URL for this site that you can share with us? Thanks!

  • Unknown's avatar
  • Unknown's avatar

    I was working on pegasus nest all weekend.

  • Unknown's avatar

    http://www.pegasusnest/wordpress.com

    That does not appear to be a valid site URL. Please provide the actual URL of the site and we’ll be better able to advise. Thanks.

  • Unknown's avatar

    pegasusnest.wordpress.com is no longer available.
    The authors have deleted this site.

    There is a pegasusnest.com site with a coming soon message and a pegasusnest account. Is that you?

  • Unknown's avatar

    Who deleted this site? Was it a mistake I did? If so then do get credit from my last payment? Yes, my business name is Pegasus Nest Reg in WA State.

  • https://pegasusnest.wordpress.com/ was deleted by the WordPress.com account which owned it, not the account you’re logged in under, in June of 2020.

    That site was a free site, there were no charges associated with it.

    Are you perhaps looking for https://pegasusnest.com/ ? That site belongs to the same account and has not been deleted.

    If you do not recall the password for that account, we have some options for you at https://wordpress.com/support/account-recovery/

  • Unknown's avatar

    This is The email I received before I upgraded to premium on Aug 9, 2021.

    Hi Roy,

    This is Anne from WordPress.com and I was just notified that your subscription renewal for pegasusnest.com didn’t go through. This is most likely because the card we have on file is expired. We were attempting to renew the domain registration for pegasusnest.com.

    I wanted to give you a quick heads up so you can change your information and continue running your website without a hitch. That way, your fans won’t miss a beat!

    Click the button below to update that information (it takes less than a minute!), and you’ll be all set to continue delivering your message to the world.

    Keep my subscription Manage subscription

    Please note: You have a WordPress.com Premium plan connected to this custom domain that renews separately. If your plan is not set to auto-renew, you may get a separate email reminding you to update your payment method for your plan.

    Thank you for using WordPress.com!

    Anne F.,
    WordPress.com

  • Unknown's avatar

    This is why after 8 years I still do not have a working site.
    Too many issues are not fixed or understood by me.
    How many times do I have to change my password?
    Youtube videos that are just not true, like free WP/ plugins.

    I need real help, not just telling me what I already know.

  • Unknown's avatar

    My first question is how do I load both sites so I can switch from each other?

  • Unknown's avatar

    Hi there!

    This is The email I received before I upgraded to premium on Aug 9, 2021.

    Hi Roy,

    This is Anne from WordPress.com and I was just notified that your subscription renewal for pegasusnest.com didn’t go through. This is most likely because the card we have on file is expired. We were attempting to renew the domain registration for pegasusnest.com.

    Thanks for confirming that the site you’re referring to is pegasusnest.com. As macmanx mentioned earlier, the site at pegasusnest.com is still active, but it’s on a different WordPress.com account, not under the forextoolbox account that you’re logged in to.

    To manage the site pegasusnest.com, you must log out of this WordPress.com account and log in to the other account. Due to security reasons, we aren’t able to reveal information about the other account. But there are ways you can restore access to the account.

    1. Please reply directly to the email you received (from Anne). Make sure to reply from the same email address which the email was sent to.
    2. Please locate the transaction ID for the payments you made to WordPress.com. You can locate it on your credit card statement. Here’s how. Once you have the transaction ID, please send that to us using the account recovery form here. Do not post the transaction ID on this forum.

    Once you’ve reached out to us via the account recovery form, we’ll get back to you via email.

    My first question is how do I load both sites so I can switch from each other?

    Just so we understand this better, can you clarify which other site you are referring to when you say “both sites?”

    I understand one of them is pegasusnest.com. I’ve mentioned above how you can gain access to that site/account. Which is the other site?

  • Unknown's avatar
  • Unknown's avatar

    I can now reach both sites, but only on two separate sites.
    How can I put them on the same account?

    pegasusnest.com and forextoolbox

  • Unknown's avatar

    The best way I feel to solve this is to delete the free one or Forextoolbox.

  • Hi there,

    I see that you have already deleted forextoolbox.wordpress.com and it appears that you have regained access to the account that owns pegasusnest.com. That last account has an active plan, so you can contact our support team via live chat if you need more help.

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