My welcome email isnt sending

  • Unknown's avatar
    ktsamis18 · Member ·

    im using jetpack newsletters and created a custom welcome email, which is supposed to send after email confirmation. It doesn’t. Ive searched and can’t figure out why.

  • Unknown's avatar
    2020testjj · Member ·

    Hi there, is this on a self-hosted WordPress install with the Jetpack plugin or a WordPress.com website?

    If on a self-hosted WP site, for help with the Jetpack plugin, if you have a paid subscription you can get support when you are logged into your account at https://jetpack.com/contact-support/?rel=support

    Otherwise, if you are using the free plugin, head to the Jetpack ORG support forums at https://wordpress.org/support/plugin/jetpack/

    If you are hosting here on WordPress.com, the hosting provider, please share your site address. Thanks.

  • Unknown's avatar
    ktsamis18 · Member ·

    its uses wordpress. The site is jaegreyn.com

  • Unknown's avatar
    2020testjj · Member ·

    Hello again, our Site Profiler says your above site is hosted here on WordPress.com, so I’ve tagged your thread for staff attention.

    If your above site is on a paid upgrade plan, you can also contact support directly when you follow this guide rather than needing to post to our community forums. https://wordpress.com/support/help-support-options/

  • Unknown's avatar
    kaichicha · Member ·

    Hi @ktsamis18,

    Thank you for reaching out! From what I understand, you’ve set up a custom welcome email in Jetpack Newsletters that should send after a subscriber confirms their email address, but it isn’t being delivered.

    A couple of things to check first:

    • Are you testing with a brand-new subscription (welcome emails won’t re-send to existing subscribers who have already confirmed)?
    • Can you confirm if other automated Jetpack emails (like post notifications) are being delivered to your subscribers?

    Sometimes, delays or issues can also be caused by missing email confirmations (subscribers must click the link in the confirmation email before the welcome email is triggered).

    Also, since you’re on a paid plan, we encourage you to reach out to us through the private support channel rather than the public forums. Paid plan customers receive priority 24/7 support from our Happiness Engineers. Make sure you are logged in to the correct account tied to your site jaegreyn.com.

    We look forward to hearing back from you.

  • The topic ‘My welcome email isnt sending’ is closed to new replies.