My whole website has gone from the Dashboard

  • Unknown's avatar
    accountcancelledtoday · Member ·

    Hi everyone,
    First of all, sorry if my English isn’t perfect :)
    I have a big issue with my website that I have created couple weeks ago, because from the moment I connect to have access to my Dashboard, all my informations are gone. As if it’s a brand new dashboard with nothing on it.
    My website still exists, and is still accessible online for the people : http://www.lisayogaonline.com, but however, there is absolutely nothing about my website on my dashboard.
    I have paid a plan, created pages, articles, imported photos, etc. and made so many changes, that seemed to be nonexistent in my actual dashboard. It is a brand new dashboard with not even a receipt of my paid plan, like I’ve created this 1 minute ago.
    Where are all my things? I am very worried because I am pretty sure this is the wordpress account related to this website address.

    I would be very grateful to hear from anyone as soon as possible as we were planning on launching this website very soon.

    Many thanks for your help!

    Have a beautiful day everyone.

    Cheers

    Lisa & Claire

  • Unknown's avatar
    staartmees · Member ·

    You created this account lisayoganamaste only 3 weeks ago. From what you tell it looks your site is conencted to another account of yours.
    As you have a paid plan, it’s very easy to restore access to your other account by using the Transaction ID at https://wordpress.com/support/account-recovery/

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