My whole website is down

  • Unknown's avatar
    r8tdspace · Member ·

    Hi. 2 major issues that need resolving urgently:

    1. My website is down. When trying to access through the front-end http://www.r8tdspace.com or (/wp-admin) I receive the following error message:

    Fatal error: Uncaught ReflectionException: Method get_site_editor_type does not exist in /home/customer/www/r8tdspace.com/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php:48 Stack trace: #0 /home/customer/www/r8tdspace.com/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php(48): ReflectionClass->getMethod(‘get_site_editor…’) #1 /home/customer/www/r8tdspace.com/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php(129): ElementorProModulesThemeBuilderDocumentsTheme_Document::get_site_editor_type_bc() #2 /home/customer/www/r8tdspace.com/public_html/wp-content/plugins/elementor/core/common/modules/finder/categories/create.php(94): ElementorProModulesThemeBuilderDocumentsTheme_Document::get_create_url() #3 /home/customer/www/r8tdspace.com/public_html/wp-content/plugins/elementor/core/common/modules/finder/categories/create.php(67): ElementorCoreCommonModulesFinderCategoriesCreate in /home/customer/www/r8tdspace.com/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php on line 48
    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    ALSO:

    2. I’ve logged into WP and I have no websites attached to it. I can not view or edit my site, it doesn’t appear to exist.

    Please look into this urgently as my customers are unable to book sessions and I am receiving complaints.

    Kind regards

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • Unknown's avatar
    amiteshg93 · Member ·

    Hello there,

    http://www.r8tdspace.com is up and running.

    Also, I can see your site is not hosted on WordPress.com and uses open-source WordPress software (from WordPress.org) and this forum is focused on sites hosted on WordPress.com.

    The WordPress.com and WordPress.org sites are completely different: https://wordpress.com/support/com-vs-org

    To get help with the WordPress open-source software itself, you can contact the WordPress community forum using the link https://wordpress.org/support/forums or contact your host.

    :)

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