My wife’s website — www.moment-m.ca

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  kirkfinken · Member · Dec 10, 2019 at 1:43 am

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  Hi, we built a site for my wife. But when I login it says we have no site. The site is online. We just can’t access it now to modify it. What’s happening? The site is http://www.moment-m.ca

  Thanks
  Kirk Finken

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  rowberg · Member · Dec 10, 2019 at 4:54 am

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  Kirk,

  I went to your website and it appeared just fine.

  With my wordpress.com site to make edits I use the My Site button in the top left above my displayed web page.

  You should probably go to http://www.moment-m.ca/login to get started.

  Is it possible you have created two different logins, and your website is under the other login?

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  staff-mckluskey · Staff · Dec 10, 2019 at 12:07 pm

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  @kirkfinken Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with elsewhere. To be able to see it in your WordPress.com account, you’ll need to connect it via Jetpack: https://jetpack.com/support/connect-to-wordpress-com/

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  You can look for more help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.