My Woocommerce accout was suspended because my website was hacked

  • Unknown's avatar
    edwardinterbiz · Member ·

    Hello Woocommerce payments, I dont know what might have been the problem, I believe you have captured the violation before suspending the account, I don’t really know What i violated but i noticed that my site was hacked and i was getting unnecessary emails, so i had to delete the whole website and redesign it, please enlighten me about the do(s)and dont of this great plugin so that i might not fall a victim again. The website is a duly registered business in the United Kingdom and i can provide the documents numbers for verification if you want to. Please consider my request, as we have spent a whole lot of funds to set up this business. Thanks in advance and best regards.
    Ntuk Ekanem
    (Technical Manager,Edwards Interbiz LTD)

    Self-declared URL: edwardsinterbiz.co.uk
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hello there!

    Thank you for reaching out to the support forums for websites hosted on WordPress.com. However, since your site is not hosted with us, we have limited abilities to assist you with your issue. Nonetheless, I can assist you in finding the right direction to obtain help.

    To address your concern, please get in touch with WooCommerce Support by visiting https://woocommerce.com/my-account/create-a-ticket/ if you have any paid WooCommerce products. Alternatively, you can visit https://wordpress.org/support/plugin/woocommerce/ if you do not have any paid products. They will be better equipped to examine your issue and offer you more specific advice.

    I hope this information helps you out!

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