My wordpress account suspended citing malicious files…

  • Unknown's avatar

    My WordPress account suspended citing malicious files located on account. Please help me to get my account back.

    Suspension Reason: We have received a report regarding malicious files located on your account. After investigating this report, we found that one of your script’s administrator passwords had been compromised and malware had been uploaded to the account. Further inspection of the upload shows affected theme which is very insecure. We recommend that you review the scripts on this account to ensure that they are fully updated and secured in order to prevent further security issues. Please make sure to that you do not re-use any passwords. If you have any questions, please let us know. It is your responsibility to ensure the security of your account(s). we forced to temporarily restrict access to the account in order to protect our network.{YARA}php_anuna : /home/drbhczsz/public_html/mywindows/xmlrpc.php => /usr/local/maldetect/quarantine/xmlrpc.php.29448754 {YARA}php_anuna : /home/drbhczsz/public_html/mywindows/index.php => /usr/local/maldetect/quarantine/index.php.1431115946

    Please contact us as soon as possible to get your service reactivated.

  • Unknown's avatar

    Hi there,

    Is your site hosted here at WordPress.com? If it is, please post a link to it.

    Please note that the forum you’ve posted this thread only provides support for sites hosted on the servers here at WordPress.com.

    If you need help with a site hosted somewhere else, please contact your hosting company, or try posting a thread in the support forums for self-hosted WordPress sites at:

    https://wordpress.org/support/

    If you’d like to learn more about the differences between WordPress.com (the hosted service) and WordPress.org (the software), please see this guide:

    WordPress.com vs. WordPress.org

  • Unknown's avatar

    Thank your sir for your quick reply, will post in https://wordpress.org/support/

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