My wordpress.com registered domain no longer appears in my account!

awrwheels · Member · Jan 11, 2023 at 3:41 pm
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AbsoluteWheelRepair.com was previously associated with my account, but now I cannot find it anywhere. Please help me understand what happened!

I don’t have a site linked to this WordPress.com account

The blog I need help with is: (visible only to logged in users)
awrwheels · Member · Jan 11, 2023 at 3:44 pm
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Here is all I can see:

When I click on “this setup” link, there appears to be an error and a white page appears.
awrwheels · Member · Jan 11, 2023 at 3:57 pm
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Actually, it’s not a white page. This is what I see:
staartmees · Member · Jan 11, 2023 at 4:05 pm
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We can’t help as that site isn’t running on the wordpress.com platform. You must contact Bluehost support as you paid them for hosting but also for support.
awrwheels · Member · Jan 11, 2023 at 4:06 pm
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But the domain is registered with WordPress/Automaticc!
staartmees · Member · Jan 11, 2023 at 4:12 pm
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http://box5916.temp.domains/ is a typical Bluehost temporary domain.
awrwheels · Member · Jan 11, 2023 at 4:12 pm
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Is there any way to actually speak to someone!? This is ludicrous. My paid domain is no longer accessible and all I can do is rely on a user support forum!
staartmees · Member · Jan 11, 2023 at 4:16 pm
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WordPress.com doesn’t have phone support. Only if you have a paid wordpress.com plan, you are entitled to more extensive support. To know more about our support, https://wordpress.com/support/help-support-options/
awrwheels · Member · Jan 11, 2023 at 4:17 pm
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Bluehost indicates the domain is controlled by Automaticc. A WhoIs lookup indicates the same thing.
awrwheels · Member · Jan 11, 2023 at 4:21 pm
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I have paid for a domain with WordPress.com, which should at least entitle me to some help getting access to it!! I can’t even renew it.
staartmees · Member · Jan 11, 2023 at 4:36 pm
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What domain are you in fact talking about?
awrwheels · Member · Jan 11, 2023 at 4:46 pm
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absolutewheelrepair.com
staartmees · Member · Jan 11, 2023 at 5:08 pm
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That’s completely different from that http://box5916.temp.domains/.
awrwheels · Member · Jan 11, 2023 at 5:26 pm
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Correct. The domain I own is not showing up in my account. That is what I have been telling you!
awrwheels · Member · Jan 11, 2023 at 5:27 pm
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I feel like I am banging my head against the wall. Can someone ACTUALLY help me?
staartmees · Member · Jan 11, 2023 at 5:34 pm
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You just have to wait till a Staff member is available.
awrwheels · Member · Jan 11, 2023 at 6:31 pm
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Thanks. It’s just frustrating not being able to directly contact support.
staff-totoro · Staff · Jan 11, 2023 at 9:43 pm
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Hi there,

I do not see any upgrades under your @awrwheels WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

Is it possible you made your purchase under a different login? I can confirm that absolutewheelrepair.com is registered at WordPress.com but is under a different account and not your @awrwheels login. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

Once you are logged in under the correct account you will see absolutewheelrepair.com listed under that account, and if you need assistance with managing that domain we are also able to help once you are under the correct account.

Thanks!

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