My WordPress linked to photoframez.com is hacked

  • Unknown's avatar

    My WordPress hosting account linked to my website photoframez.com is hacked. And hacker changed the username govind96 and password. He changed the contact ID on my main webpage. I wonder how the WordPress is in deep sleep and beautifully cooperating the hackers. Is WordPress is on auto mode and sleeping?

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    Hi,

    It seems like you might be facing difficulties with a self-hosted WordPress.org website, and not with a WordPress.com-hosted one. WordPress.org is a free site-engine software, while WordPress.com is a web hosting company. You can find more information about the differences between WordPress.org and WordPress.com here: https://wordpress.com/support/com-vs-org/

    You can find further support by posting to the WordPress.org support channel, available from here: wordpress.org/support/forums/

    It’d be best to get in touch with your actual web hosting provider about your site security-related questions.

  • Unknown's avatar

    Hi ! I am pretty sure. I got WordPress.com hosting services with my godaddy account subscription

  • Unknown's avatar

    GoDaddy and WordPress.com are two entirely different web hosting providers, they are not related in any way, so you couldn’t possibly order a service with WordPress.com through them. You should try to get in touch with GoDaddy for more information. Your site ‘photoframez.com’ is not hosted here.

  • Unknown's avatar

    Hi ! Thanks for your reply. For your reference, I put the message from WordPress after the hacker changed my email id

    Hi,

    This notice confirms that the admin email address was changed on Buy Photoframes Online.

    The new admin email address is (email visible only to moderators and staff).

    This email has been sent to (email visible only to moderators and staff)

    Regards,
    All at Buy Photoframes Online
    https://www.photoframez.com

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