My WordPress site has disappeared
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I have tried to log into my WordPress site and it’s telling me I don’t have one and would I like to create one. This is very worrying as it’s my business website. Can anyone help?
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Hello,
There are no sites listed in the account you are currently logged in to. Can you send me a link to the site you are having trouble with?
Just let me know and I’ll take a look.
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Hi Gemma
Thank you for your reply. I think the email attached to this account is (email visible only to moderators and staff). The site is http://www.the-wedding-dresser.co.uk. Hope this helps.
Kind regards
Janet
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Hi Janet,
Thanks, the email address you mentioned does not match the one we have on file for the owner of the-wedding-dresser.co.uk.
I’ve sent an email to the address we have and will follow up with you there about the next steps. For security reasons, I can’t share that information with you so please check all of your accounts including the spam folder.
Please let me know if you don’t receive it.
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Hi Gemma
I have replied to the email sent asking me if I have a problem with my site, I hope you have received it. I also have another problem with my site. I have replied to a number of people who have written to me asking for more information, but I have just found out that no-one is receiving my replies. This is also a major problem as I have lost quite a bit of work.
Regards
Janet
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Hi Janet,
Yes, your reply came through and I’ve just replied :) Let’s look at recovering the other account and then I’ll be happy to look at the other issue you’ve mentioned.
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Hi Gemma,
I have been through all the steps you sent, over and my site is now back up and working – Phew! Thank you for your help.
Is it possible to look at why people are not receiving replies to queries?
Kind regards
Janet
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Hi Janet,
That’s great, I’m glad you’ve got access to your site again!
I have replied to a number of people who have written to me asking for more information
Just to confirm — are you referring to replies you have sent from the email address on your Contact Us page?
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Hi Gemma,
Thanks for your reply. No, I think people are making enquiries via the “About us” page and the queries are turning up in ‘comments’ which isn’t terribly helpful as I don’t get a notification unless I deliberately log in. How do I get around this?
Kind regards
Janet
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It might be a good idea to have a proper contact form on your “Contact us” page and perhaps also on your “Home/About us” page too rather than just a comments area at the bottom. Edit the pages in question and click on the + in a circle/add content button to get to the contact form field.
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Hi there,
I think people are making enquiries via the “About us” page and the queries are turning up in ‘comments’ which isn’t terribly helpful as I don’t get a notification unless I deliberately log in
You can enable email notifications for comments at My Site ->Settings ->Discussion. That way you will get notifications even if you’re logged out, and you should be able to also reply to those comments via email.
But I also agree with @themagicrobot that it might be better to add a dedicated contact form to your contact page to give people and easy way to contact you privately without having to copy your email address and open a completely different website/app to send an email. People will always use the easiest way to contact you, and at this point it’s comments on your site.
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Happy to help :)
You can find detailed information on how the contact form feature works here:
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