My WordPress site is gone

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  choddie25 · Member · Mar 8, 2017 at 10:21 pm

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  I am trying to login to my WordPress site and I get this error ‘The page cannot be displayed because an internal server error has occurred.’ my site is choddie.com its missing can you help me. Thanks

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  timethief · Member · Mar 8, 2017 at 10:26 pm

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  What is the URL of the site?

  It is impossible to get support for any site you do not post the URL for so please do that now.

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  choddie25 · Member · Mar 8, 2017 at 10:30 pm

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  https://choddie.com

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  timethief · Member · Mar 8, 2017 at 10:33 pm

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  choddie.com is hosted by GoDaddy.com, not by wordpress.com.

  That site is not on our WordPress.COM servers. You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

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  choddie25 · Member · Mar 8, 2017 at 10:38 pm

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  I log into WordPress and it says I haven’t made a site yet but I have been running it for a couple of years now and I get this error when I try to log into my online site “The page cannot be displayed because an internal server error has occurred”

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  choddie25 · Member · Mar 8, 2017 at 10:39 pm

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  Thank you so much!!!

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  timethief · Member · Mar 8, 2017 at 10:39 pm

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  I already answered you above. We cannot help you here at wordpress.COM

  an internal server error has occurred is a wordpress.ORG software error message.

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  timethief · Member · Mar 8, 2017 at 10:45 pm

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  Our communication overlapped. You are welcome and best wishes with your site. :)