My WordPress stats have stopped working.

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  cturfus · Member · Dec 30, 2022 at 3:00 pm

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  My WordPress stats stopped working properly a few weeks ago, although I can still see the stats on my Jetpack dashboard. More recently the WordPress stats have stopped working at all with just an error message appearing: “Please check your Primary Site’s Jetpack connection.” I have not changed anything in my Jetpack or site configuration which seem to be good, so I do not understand why the problem has arisen.

  The blog I need help with is: (visible only to logged in users)

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  aleone89 · Staff · Jan 2, 2023 at 11:26 am

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  Hello there,

  I can’t see it sounds like you perhaps need to disconnect and reconnect Jetpack.

  • https://jetpack.com/support/disconnect-jetpack-sites/

  And then reconnect Jetpack…

  • https://jetpack.com/support/reconnecting-reinstalling-jetpack/

  It may be the case that Jetpack is unable to communicate with WordPress.com due to a plugin update or similar, and reconnecting the plugin would resync things.

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  cturfus · Member · Jan 2, 2023 at 9:42 pm

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  Thanks. I have now successfully reconnected.