My WP admin login page appears to have been hacked

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  hotboxwebstore · Member · Apr 25, 2023 at 2:14 pm

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  Sometime between April 19th and April 20th my WP login page had been hacked. I performed work on my site all day April 19th, but when I tried to login the next morning, after entering my login and password, my page had become a listing for thousands of foreign e-commerce products all listed in German. My colleague was able to get in through his login, and discovered a ‘temporary admin’ who we were not familiar with, but even after multiple scans, I am still unable to access my dashboard. I have spent hours on the phone with my domain host provider to no avail. Can someone please help me???? the old site page was https://hotbox.fitness/wp-admin, but my partner recently changed it to https://hotbox.fitness/wp-l0gin

  I have tried logging in through multiple different computers, and nothing is working.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  aleone89 · Staff · Apr 28, 2023 at 2:28 pm

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  Hi there,

  Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

  To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

  Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

  You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.

  As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

  The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!