myoae.com site is experiencing problems

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  principal676175414 · Member · Oct 22, 2019 at 6:39 pm

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  I have been getting a message about the site having problems. I asked for a password reset and was sent an email that didn’t have a link, though it said I should have one. Sorry for the dumb problem, but I’m stuck.

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Oct 23, 2019 at 7:34 am

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  Hi there,

  Your site is not hosted on WordPress.com, so we cannot help with this. The password for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers, and the password reset email is sent directly from your site, not from us. We don’t have any access there to help you reset it.

  You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

  For more help with this, please post in https://wordpress.org/support/forums or contact your hosting provider instead.