Name.com and WordPress fucked my website
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I setup a whole new website on wordpress via the name.com website and I purchased the one click bundle for both name.com website hosting and wordpress. Next day after hours of work, I cant reach the website – Name.com support is near fucking useless.
I’m trying to login to wordpress via the name.com facility comes up with an error. I have logged in directly via the Wordprss website, everything is blank and says I have the basic pack and need to upgrade to backup ? I bought the full pack from name.com and when I was using wordpress it looked different to the wordpress when I login direct.
Where is my website?? http://www.xigsaw.com
Has all of my work been lost ? Why ???
Is there a backup version I can revert to?
How does this happen when its supposed to be a global leader ??The blog I need help with is: (visible only to logged in users)
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Sorry for your trouble, but your above site sounds like it is using the standalone WP software.
Just to clarify, this support forum assists users of WordPressdotcom hosted sites and the guidance provided here may not be relevant to DIY WordPress.org sites hosted with an external hosting provider (e.g. Bluehost, Go Daddy, Name.com, etc.). If you need help with a site using the open source WP (org) project you’ll want to head over to https://wordpress.org/support For more information on the differences: https://en.support.wordpress.com/com-vs-org/
If you need help accessing your site, you still might wish to contact Name.com’s support directly at https://www.name.com/contact
Best wishes.
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Thanks justjennifer,
My website is currently hosted by wordpress via name.com setup so that wordpress hosts the site and I use their portal to access and setup the website. Not sure if you would call that DIY under wordpress?
The login screens also look slightly different, so when i first used wordpress via name.com, its layout on the left nav and other areas of the site look very different to when you login directly. On the wordpress version via name.com, I also could only see three themes, two I deleted and used the latest default version. However, when I login to wordpress directly via a normal web-browser, it has a different layout and many more themes, so it looks like I’m logging into two different site accesses?
The WordPress hosting service I purchased through name.com is WordPress Hosting Management.
I can understand wordpress doesn’t look after name.com issues, however I’ve bought the wordpress hosting service via name.com, so I’m expecting some relevance to help support the issue from both name.com and wordpress.
the package I bought is;
All WordPress Hosting plans include
One-click installation
Unlimited storage
Unlimited bandwidth
Free daily backups
Theme and plugin support
Legendary customer service from Name.com support (they need to delete this is its pathetic)Name.com support is literally useless, they simply keep pointing me to articles to change the nameservers to theirs which I don’t want to as its set to Microsoft online and it was all working in the past. Only since I setup the website hosting to wordpress via name.com its started having intermittent issues, at first I could login to the wordpress hosting management site via name.com and all worked for a few days, I setup my new website, all finished and the next day I cant connect to my website, wordpress host management cant see it nor directly using a web browser, I just get DNS issues and ” server IP address could not be found.”
Just a pure debacle from name.com, so I’m reconsidering moving away as they really don’t know what good support is – any idiot can send you to a forum url.
If wordpress works out as another useless organisation, I’ll just port everything to someone who knows what their doing.
regards
Andrew -
Hello again,
it looks like I’m logging into two different site accesses
That is exactly correct. WordPress and WordPressdotcom are separate entities. WordPressdotcom (where we are) is a hosted, multi-site version of the WordPress software. In order to understand more about this, you’ll want to take a minute and read the support guide I linked to earlier. Here’s the link again: https://en.support.wordpress.com/com-vs-org/
In order for your domain to work correctly with your WP managed website on name.com, you do need to point your domain’s nameservers to whatever settings name.com support gave you. Without that, your WP site on name.com won’t be found by anyone.
If you are thinking of moving away from name.com, you might consider moving your site to WordPressdotcom. Every paid plan here comes with staff support via live chat and email. Depending on your needs, there could be a plan that would suit you. Here’s more info on our plans:
https://en.support.wordpress.com/plan-features/
https://wordpress.com/pricing/But first and foremost, read about the differences between using WordPressdotcom and the standalone WP software, which I linked to above, and then our Terms of Service https://wordpress.com/tos/ to see if WordPressdotcom is a good fit for your needs.
If you have more questions on that, we’ll be here to answer them.
If ultimately you decide that using the standalone WP software is what you want to do, then you’ll want to head over to the support documentation and forums for that community https://wordpress.org/support for further assistance.
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