Nameservers
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My site is registered with DreamHost, with Office 365 e.mail through GoDaddy, and Hosted by you — WordPress. Not sure what happened, but somehow something has gone awry with my e.mail — I can send, but not receive. I contacted GoDaddy. They suggested I contact DreamHost. I contacted DreamHost. They suggested that I contact you and give you the following information: ‘Please contact WordPress and let them know you check the DNS and shows a propagation in the nameservers and this affecting your email service.’
I’ve already missed quite a few e.mails and would love for this to be resolved quickly.
Thank you.
The blog I need help with is: (visible only to logged in users)
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I see the domain is pointed to WordPress.com hosting, but looking back at an archive it’s just been redirecting for awhile. Do you have a paid plan now on coreythehuman.wordpress.com to connect your domain name? If so, you can manage the domain name here: https://wordpress.com/domains/manage
If you don’t currently have a paid plan on that site, you’d want to add that back to map your domain name.
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Thing is, I can’t log into that site because I don’t remember the password. The e.mail that the information would be sent to? The e.mail in question.
I’m not even sure how to do what you just suggested either. *face palm
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If coreythehuman.wordpress.com isn’t in the sites you can manage in this account, it’s owned by a different one. I’ll tag this for staff to reply to help advise of the username for that site. They can’t tell you the right email, but they can tell you more than I can.
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I can manage it, but the e.mail is the same and we go back to the original issue. Thank you for tagging the staff.
I appreciate it.
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If you can see the site coreythehuman.wordpress.com in the account where you’re logged in now, then you don’t need to login to anything else to correct this. Take a look if there is an active plan on the site. It will show up in your purchases. https://wordpress.com/me/purchases
WordPress.com hosting requires a hosting plan to connect a domain name. If your hosting plan expired, then that’s why the email stopped working. Simply adding a new plan and connecting the domain name again will allow you to add the mail records back in, but let’s have staff follow up since they can see your account. :)
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Gotcha. That’s what I figured. The “forgot my password link” needs to be sent to an e.mail address (and you can guess which e.mail is linked to that account.)
And all of that makes sense. Thank you, Darcie!
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Hi @coreycor, so as far as the WordPress.com site goes, the issue is that the upgrade has been expired for a while. We don’t store the DNS settings indefinitely so, if you were using our DNS to manage mail and what, eventually that would get cleared out.
You could go ahead and buy it again at this point, then add the settings back, but, are you still intending to point the domain to coreythehuman.wordpress.com, or are you using it with another host?
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Thanks for that information. The strange thing is this problem just occurred maybe a week ago. I’d been sending and receiving e.mails. If the case is that I just need to purchase an upgrade, I can’t log in because the “forgotten password” link gets sent to the e.mail in question. I’m in a catch22 right now.
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Where are you trying to login to, however? The site should be able to be upgraded from this account from here: https://wordpress.com/plans/coreythehuman.wordpress.com
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It only takes me to CoreyCor instead of CoreyTheHuman. I’d forgotten by password to CoreyCor thinking that it would connect me to CoreyTheHuman, but only CoreyCor was listed there.
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Hi there,
There is no
CoreyTheHumanaccount on WordPress.com.coreythehuman.wordpress.comis the address of the site, but that site belongs to a completely different username.If you cannot remember the correct login details for the account that owns that site, please follow our account recovery process here:
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Correct. That one is TheCoreyStory. And on the account recovery pages I need to have a transaction ID, an activation URL or key, or a two factor authentication codes. I have none of those. It’s been so long since I’ve logged into the account.
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That site has paid upgrades on it, so if you paid for those upgrades the transaction IDs should be showing on your credit card statement or in your PayPal account, depending which method you used to pay.
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The last time I paid for upgrade was a VERY long time ago. So I wouldn’t even know where to begin. I can’t look at my account history because I can’t get into my account. In order to do that, I need to be able to get into my e.mail.
The issue is I need to be able to get into my e.mail to retrieve my account.
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I understand this is frustrating, but we cannot give you access to the account without verification as required on the account recovery form.
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And I can’t recover the account because the e.mail that has been connected to your hosting can’t receive e.mails because it’s connected to your hosting.
The e.mail has worked fine without any upgrading and all of a sudden it just stops.
What are the options that I have at this point?
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Your only option is to retrieve a valid transaction ID for a past payment on that site, and us that to verify your ownership of the site via our account recovery process. We cannot give you access to the account or the upgrades it owns under any other circumstances.
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