Nameservers not working

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  jeanjacquessmoothie · Member · Jun 15, 2012 at 8:18 am

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  In my Godaddy account I have set my Nameservers to WordPress.com. When I try to purchase Domain Mapping it says my nameservers are not pointing to WordPress.com. Godaddy confirm they are but say the DNS is not set up. Here’s what they say:

  “Dear Steve,

  Thank you for contacting Online Support. It appears the DNS configuration is not completed on the WordPress side, this may be that your Zone File is not complete. When doing an external lookup the correct nameservers are contacted, but they are not reporting the correct DNS. You will need to contact your hosting provider in regards to this.”

  Can you help? Please respond to me via (email visible only to moderators and staff)

  Thanks

  Steve
  Blog url: http://jeanjacquessmoothie.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

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  auxclass · Member · Jun 15, 2012 at 8:30 am

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  We need the domain name you want to map to give you any help at all.

  Depending on the TLD you might be able to add your own zone record here:

  http://en.support.wordpress.com/domain-mapping/dns-zone-records/

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  jeanjacquessmoothie · Member · Jun 15, 2012 at 8:33 am

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  Sorry, what a school boy error!

  http://www.jeanjacquessmoothie.com.

  I just tried to add my own Zone Record using the form but got this message:

  “We cannot add a zone for the domain you’ve specified. Please contact support for help.”

  Thanks for your help.

  Steve

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  auxclass · Member · Jun 15, 2012 at 8:38 am

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  I have flagged this for staff attention – they will reply here when they have added the zone record or need more information.

  Normally a .com record does not need a zone record.

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  jeanjacquessmoothie · Member · Jun 15, 2012 at 8:45 am

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  Thats great, thank you for your help.

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  staff-blorbo · Staff · Jun 15, 2012 at 10:45 pm

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  That is very strange. No registrar should require a zone record to change nameservers on a .com domain.

  Regardless, I have manually added a zone record for your domain.

  You should now be able to map it here following this guide: http://en.support.wordpress.com/domain-mapping/map-existing-domain/

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  jeanjacquessmoothie · Member · Jun 18, 2012 at 1:07 pm

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  Still no joy with this. When I go to “Store” in my WordPress.com dashboard it still says the nameservers are not pointin to wordpress.com.

  I checked my GoDaddy account and all the nameservers are set correctly.

  Any ideas? Thanks

  Steve

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  auxclass · Member · Jun 18, 2012 at 1:26 pm

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  A whois shows jeanjacquessmoothie.com is registered with Tucows and the name servers point to p26.dynect.net