Nav-menu.php times out. Can't update menus.

  • Unknown's avatar

    Been unable to update menus for a few months.
    Wordpress->appearance->menus

    You click ‘save’ and it times out.

    We’ve tried:
    1. Recreating the menus
    2. Repairing the database
    3. Increasing PHP resource limits
    4. Switching PHP handlers
    5. Disabling all plugins and themes
    6. Updating, upgrading.
    7. Debugging (no useful info)
    8. Scanning for malware
    9. Plugin profiling
    10. Xdebug profiling

    This is one of the most stubborn issues I’ve come across in my 6 years of WP adminning.

    But it’s not negligible because people tend to update menus.

  • Unknown's avatar

    We require the URL of the site to verify where it is hosted and provide accurate support. You failed to provide the relevant URL but your questions are relevant only to wordpress.ORG software installs which we do not provide support for here at WordPress.COM.

    Consequently, I conclude you are posting to the wrong support forum.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins (passwords), features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
    Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page

  • Unknown's avatar

    I was redirected here trying to post in WordPress support. So it’s their problem. I don’t care. Delete the question.

  • Unknown's avatar

    What is the URL starting with https:// of the exact site in question?

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