need a backup of flies and database

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  huwgus900 · Member · Jan 9, 2018 at 12:52 pm

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  i have wordpress website (this was set up by someone else a few years ago) but need a backup of files and data base so that i may transfer it too a different host? no idea how to do this?

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  pavanraheja · Member · Jan 9, 2018 at 1:49 pm

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  Hi @huwgus900,

  Seems you are referring to a Self-Hosted WordPress site. There are two different platforms of WordPress, you can learn more about it here:

  WordPress Com vs WordPress ORG

  This support document will help you with backing up your site. Also, you can learn more about moving your Self-Hosted WordPress sitehere.
  For further help, you can get support at the WordPress Org Support site.

  This forum is just for WordPress.com users only.
  Hope this helps, let me know if you need any further assistance.

  Thanks!

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  avydun · Staff · Jan 9, 2018 at 1:56 pm

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  Hi huwgus900, can you share your site address first? We can have a look it and assist better further.

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  huwgus900 · Member · Jan 9, 2018 at 3:29 pm

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  https://huwthomas.wordpress.com

  .com rather than org
  i should say that someone else (who i am no longer in contact with) set it up some years ago
  so access to the files and database is the problem maybe?

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  avydun · Staff · Jan 9, 2018 at 5:33 pm

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  First off, if you need to export content from https://huwthomas.wordpress.com, you will need to have access to the WordPress.com account that owns that site.

  Do you have this WordPress.com site on your account? If yes, visit this page https://wordpress.com/settings/general/huwthomas.wordpress.com and use the export option available there to export content.

  You can import this file to a new self-hosted WordPress (WordPress.org) site later on.

  I cannot confirm if you own the site huwthomas.wordpress.com on your WordPress.com account.

  I am tagging the post with “modlook” for the WordPress.com staff’s attention.

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  staff-zinnia · Staff · Jan 9, 2018 at 6:11 pm

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  Hello –

  The plan is to transfer huwthomas.wordpress.com to a different host?

  .wordpress.com address can’t be transferred or forwarded. You can do an export of the content though as strikebuys has mentioned. Give those instructions a try. The images and media files will need to be saved manually.

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  huwgus900 · Member · Jan 9, 2018 at 6:38 pm

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  thanks all
  i think i need to get in touch with the person that set up the site in the first place
  he is the only one who is going to be able to access the files and database

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  staff-zinnia · Staff · Jan 10, 2018 at 4:19 pm

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  Marking thread resolved.