Need a Happiness Engineer…I'm a new Premium subscriber

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  pixelzenart · Member · May 21, 2015 at 6:51 pm

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  Hello,

  Can’t figure out how to reach a “Happiness Engineer” and to not use this public forum….please guide me on this.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · May 21, 2015 at 6:53 pm

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  All support docs are at http://support.wordpress.com
  Type help getting support into the searchbox and click
  https://en.support.wordpress.com/?s=help+getting+support
  Results https://en.support.wordpress.com/help-support-options/

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  timethief · Member · May 21, 2015 at 6:58 pm

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  Note that http://nuvango.com/ is NOT hosted by WordPress.COM so if you are looking for support for that site you are posting to the wrong support forum.

  nuvango.com is hosted by Amazon.com
  WHOIS
  IP Address: 204.236.217.50
  Name Servers:
  ns-1430.awsdns-50.org
  ns-144.awsdns-18.com
  ns-1559.awsdns-02.co.uk
  ns-769.awsdns-32.net

  We provide support here only for WordPress.COM hosted blogs. You may want to contact your web host if you are asking about that site.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  If you don’t have a username account at WordPress.ORG and need support for that site in the future and if you do not have a WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page