need a recovery mode log in as we cant get on our site

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  allsmarttraining · Member · Feb 11, 2021 at 9:03 am

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  How can you request a new recovery link for our site?

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  staartmees · Member · Feb 11, 2021 at 9:23 am

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  What is the URL of your site?

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  allsmarttraining · Member · Feb 11, 2021 at 12:16 pm

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  http://www.allsmarttraining.co.uk

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  allsmarttraining · Member · Feb 11, 2021 at 12:35 pm

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  checked with our fast host and say there was a potential plugin stopping us from accessing the admin page of wordpress but i can even get into the recovery mode to make the required changes. this is so frustrating when you dont know much at all about websites as everything we have done is self taught. Any help will be greatly appreciated.

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  byteofgrace · Member · Feb 11, 2021 at 1:24 pm

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  Hi there,

  Sorry for the trouble!

  Since your site is using the open-source WordPress.org software, you’d need to post this question in a different forum, and I’ve provided the link below:

  https://wordpress.org/support/forums/

  These forums are for WordPress.com managed sites. The difference between the two is explained here: https://en.support.wordpress.com/com-vs-org/.

  In case it helps, if you’d like to pin-point the plugin that might be causing the conflict, you’d need to backup your site, deactivate all your plugins, and reactivate them one at a time while you monitor for the issue. Once, you’ve found the plugin, you might want to reach out to the plugin author with the error. If you can’t access your admin page, you’ll need to do so via FTP.