Need a refund. Dashboard gives me an error

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  denjimen · Member · Jan 23, 2014 at 8:40 pm

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  Hello,

  I registerer/mapped a domain yesterday. I need a refund for it. When I enter my question on the help guide it tells me this:

  Refunds

  The following upgrades for your blog Denis J. Jiménez are eligible for refunds:

  Request a refund for Domain Mapping
  Request a refund for Domain Registration

  But when I click on the link a new page pops up and says:

  The page requested does not exist

  The page you requested does not exist, or you do not have have the necessary privileges to access it. You may return to the dashboard of Denis J. Jiménez by clicking here.

  If you reached this screen by accident and meant to visit one your own sites, here are some shortcuts to help you find your way.
  Your Sites

  Denis J. Jiménez

  When I go to my dashboard> my upgrades to cancel the subscriptions there’s no cancel button. Instead, the system tells me that my domain has been up for a year and isn’t eligible for cancellation/refund.

  It’s been less than 48 hours and I need a refund.

  Please help!!!

  Thanks DJ

  The blog I need help with is: (visible only to logged in users)

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  gracejiyoung · Member · Jan 24, 2014 at 11:53 am

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  Hi Denis,

  It looks like only Private Registration was canceled. I’m sorry about that. I understand you would like to cancel your custom domain: denjimen.com, but please note that this is different from other upgrades and is stated during the purchase process.

  Canceling a domain at this time means you completely give up ownership of the domain. There is no guarantee the domain will become available to re-register after cancellation.

  You are welcome to keep your domain with us and update the nameservers to point to another hosting provider by following this guide:

  Change a Domain’s Name Servers

  After 60 days from the date of purchase or registrant contact information change, you may also transfer your domain to another registrar by following this guide:

  Transfer a Domain to Another Registrar

  If you would like to completely cancel your ownership of the domain name, please reply to confirm.

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  denjimen · Member · Jan 24, 2014 at 4:57 pm

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  Hi Grace,

  Yes. I need to completely cancel my ownership to this domain.

  Thanks!

  DJ

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  gracejiyoung · Member · Jan 24, 2014 at 5:06 pm

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  Hi DJ,

  I have canceled your domain and provided you a refund of the remaining $18. Please note that it may take up to a week for the refund to show up in your bank account.

  Please let me know if you have any questions!

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  denjimen · Member · Jan 24, 2014 at 5:56 pm

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  Grace,

  Thank you! You’ve been a great help!

  D

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  gracejiyoung · Member · Jan 27, 2014 at 8:48 am

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  Hi Denis,

  I’m glad to help! You’re welcome!

  Happy Blogging :D