Need a refund/ downgrade.. Rushed purchase

  • Unknown's avatar
    boatwrig · Member ·

    I purchased upgraded my account last night, but misunderstood the premium upgrade package and wordpress technology. Is there any way I could get a refund and return to my basic account. Once I fully understand the technology, might upgrade again. I am just not ready at this moment to commit. Thank you for the consideration.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    auxclass · Member ·

    Dashboard >> Store >> My Upgrades >> 48 hours to cancel a domain name purchase & 30 days for most everything else

  • Unknown's avatar
    raincoaster · Member ·

    Sure, you can get a refund right on the dashboard Upgrades page. I believe you hover the cursor over your purchase and the Refund button appears. Do it within 48 hours of the purchase and it should be no problem.

    I don’t generally advise buying ANY upgrades for at least three weeks, so you can learn the software. But at that point, I always recommend the custom domain upgrade. As far as I’m concerned, all the others are fluff, but that one is branding and essential.

  • Unknown's avatar
    rachelmcr · Member ·

    Hi there,

    I went ahead and removed your WordPress.com Premium upgrade and issued you a full refund, as you requested. You should see the refund appear on your bank statement within about a week.

    Please let me know if I can provide any further help with this. :)

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